Prof. Nigel Hemmington
Pro Vice-Chancellor International
Dean Faculty of Culture and Society
” Empathetic Leadership in Hospitality ”
Nigel Hemmington is Pro Vice-Chancellor International and Dean of the Faculty of Culture and Society at Auckland University of Technology. He was formerly Professor and Dean of the School of Services Management at Bournemouth University, and was Reader and Director of Research at Oxford Brookes University.
His research and consultancy interests are in the areas of sustainable consumer experiences, professional development and learning, and consumer behaviour in hospitality and tourism. He has published more than 100 articles and conference papers in academic and professional publications, and has presented at international conferences in Paris, London, Philadelphia, Miami, Athens, Dublin, Cyprus, Plovdiv (Bulgaria), Sri Lanka, Rarotonga and Brunei. He has been submitted as “research active” in all five of the UK Research Assessment Exercises and the New Zealand PBRF in 2012.
Most recently he has been interested in the development of the concept of hospitable tourism within the context of the consumer experience and the experience economy. This research has led to consultancy with commercial and industry organizations including the Caribbean Tourism Organization where he developed a human resource strategy for the tourism industry. Professor Hemmington’s other research interests are in the development of life-long learning at work, the design of frameworks for continuing professional development, and the measurement and modeling of customer satisfaction in tourism.
Professor Hemmington was President of the Institute of Hospitality, the international professional body for the industry, in 1997 and Vice-President in 1996. He is an alumnus of the University of Surrey, a Fellow of the Institute of Hospitality, a Fellow of the Institute of Continuing Professional Development, a Fellow of the Chartered Institute of Marketing, a Chartered Marketer and an Honorary Member of the City and Guilds of London Institute.